Frequently Asked Questions

Everything you need to know about our residential and commercial cleaning services.

Do your cleaners bring their own supplies?

expand_more
Yes, we bring all necessary eco-friendly supplies and equipment. We use top-rated products that are safe for your family, pets, and staff. If you have specific products or specialized equipment you would prefer us to use, whether for a particular surface or to meet your company’s specific cleaning protocols, please feel free to provide them! Just let us know in advance, and our team will be happy to use the supplies you have on-site.

What is your cancellation policy?

expand_more
We understand that plans change. We require a 24-hour notice for cancellations or rescheduling to avoid a cancellation fee. This allows us to offer the slot to another client.

Are pets okay?

expand_more
We love pets and have cleaners who are pet-friendly and will give your home the sparkle it needs.

Do I need to be home during the cleaning?

expand_more
While many of our clients prefer to be present while we work, you are more than welcome to provide us with a key or entry code if you need to be away. We are happy to work around your schedule and requirements to ensure your space is cared for, whether you are there or not. We simply ask for a clutter-free environment so our team can clean your home or business as efficiently as possible.
support_agent

Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team and we will get back to you as soon as possible.

Modern reflective office building
Limited Time Offer

Commercial Client? Get a demo clean for your business absolutely free.

Open 7 Days A Week | 9am to 9pm

verified_user Fully Insured
thumb_up 100% Satisfaction
eco Eco-Friendly
group Expert Team